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Start Your Return

Understanding the return policy can be crucial for ensuring a smooth process when you're not satisfied with a purchase. Start your return effortlessly with our comprehensive and customer-friendly guidelines. Our return policy is designed to be straight-forward, giving you peace of mind when you shop with us. This detailed guide will walk you through the steps, conditions, and helpful tips to make the process as simple as possible.


To start your return, first ensure that your item meets our return eligibility criteria. Items should generally be in their original condition, and packaging, and must include all accessories or paperwork provided at the time of purchase. Once confirmed, you can initiate your return through our online return portal or by contacting our customer service team. Our representatives are ready to assist you with any queries and will guide you through the necessary steps to complete your return.


Make sure to have your order number and relevant details handy when you start your return. These details help us process your request quickly and efficiently. After initiating the return, you will receive a returns authorization and instructions on how to send back the item. Pack your item securely to prevent any damage during transit and use the provided shipping label if applicable. For purchases made through different payment methods, our policy offers varied refund timelines, so you can expect your monies back within the specified period.


We believe that the simplicity of our return policy allows you to shop confidently, knowing that our priority is your satisfaction. Should you face any issues during the return process, do not hesitate to reach out. Our goal is to ensure that your return experience is seamless and stress-free. Detailed instructions and a FAQ section are available on our website for further guidance, so you can always find the answers you need quickly.

 

Shipping FAQs

Will I have to pay customs duties and taxes on my international order?

Customs duties and taxes are already included for some international countries. For these countries, you will see a message at checkout informing you that there will be no additional import charges.

Can my order be redirected?

Take Control of Your Orders - Ensure Safe Delivery with a Secure Shipping Address.

Do I need to sign to receive my package?

Ensure the Safety of Your Deliveries with Signature Requirement on All Phoebe's Orders.