At Phoebe's, we understand that sometimes things don’t work out as planned, and that’s perfectly okay! We want to make the process of returning or exchanging your items as smooth as possible. Here’s what you need to know about our exchange and return policy.

Returns and exchanges are accepted within 30 days from the date you receive your order. This gives you ample time to decide if your purchase is right for you. We want you to be completely satisfied with your items, and if you’re not, we’re here to help!

To ensure a successful return, it’s essential that the products are in perfect condition. This means no obvious signs of use. We want to make sure that every item we send out is as beautiful as it can be, and we hope you’ll return the favor by sending items back in the same condition. If items are returned in poor condition, we won’t be able to process your return, and we want to avoid any disappointment.

If you’re unsure about how to package your return, we recommend using the original box in which you received your order. This not only protects the items but also makes the return process easier for you. We appreciate your care in ensuring that the items arrive back to us safely!

For products purchased during sales or promotional campaigns, please note that refunds will be processed according to the specific conditions of the campaign. We encourage you to review those terms to understand how they may affect your return.

We’re here to support you every step of the way. If you have any questions or need assistance with your return or exchange, don’t hesitate to reach out. Your satisfaction is our priority, and we want to ensure you have a positive experience with us!