FAQ
Shipping & duties
Do I have to pay import duties or customs fees?
No. Your order ships from Wichita Falls, Texas, so it is a domestic U.S. shipment. You will never pay import duties, tariffs or customs fees. The price at checkout is the total you pay.
Where do you ship from?
All orders ship from Wichita Falls, Texas, USA. Our jewelry is designed and finished by hand in our workshop in Spain and stocked in the U.S. so it reaches you fast.
How fast will my order ship?
Orders placed before 12 pm ship the same business day; orders placed after 12 pm ship the next business day. You receive a tracking number by email as soon as your package is on its way.
How much is shipping?
Shipping is free on every U.S. order, with no minimum.
Do you ship outside the United States?
Not at the moment. We deliver to addresses in the 50 U.S. states only, and not to PO boxes.
Returns & warranty
Can I return my order?
Yes. You have 30 days after receiving your item to request a return. Items must be unworn and in perfect condition. Email info@phoebeshop.es to start a return and we will send you a return label.
Is there a warranty?
Yes. Every piece has a 30-day warranty against manufacturing defects, such as a clasp that fails or a stone that comes loose. Normal wear of the plating is not covered. See our Returns & Warranty page.
What if my item arrives damaged?
Contact us right away with a photo and we will make it right.
Our jewelry
Who makes Phoebe's jewelry?
Phoebe's is a small, women-led studio founded by Maria. We draw every design ourselves and finish each piece by hand in our workshop in Spain, in small batches. Read our story.
What is your jewelry made of?
Our pieces are made of alloy, brass or stainless steel with 18K gold plating, combined, depending on the design, with natural stones, freshwater and baroque pearls, cubic zirconia and enamel. Each product page lists the materials of that piece. Our jewelry is not sterling silver or solid gold. Read more on our Materials & Care page.
Are the stones real?
Pieces described as natural stone use genuine natural stones such as amethyst, labradorite, moonstone, tourmaline and turquoise. Each stone is unique, so color and pattern vary slightly from the photos. Not sure which stone to choose? Read our gemstone meanings guide.
How do I keep my jewelry shiny?
Put it on last, after perfume and lotion, and take it off before showering, swimming or sleeping. Wipe it with a soft dry cloth and store each piece separately. More tips in Does Gold Plated Jewelry Tarnish?
Wholesale
Can I stock Phoebe's in my store?
Yes. Retailers can order wholesale through Faire. Visit our Wholesale page for details.
Contact
Questions? Email info@phoebeshop.es.