FAQ
Shipping & duties
Do I have to pay import duties or customs fees?
No. Your order ships from our warehouse in Texas, so it is a domestic U.S. shipment. You will never pay import duties, tariffs or customs fees. The price at checkout is the total you pay.
Where do you ship from?
All orders ship from Texas, USA. Our jewelry is designed in Spain and stocked in the U.S. so it reaches you fast.
How fast will my order ship?
Orders ship the same or the next business day. You receive a tracking number by email as soon as your package is on its way.
How much is shipping?
Standard shipping is $3.00, and it is free on orders of $50 or more.
Do you ship outside the United States?
Not at the moment. We deliver to addresses in the 50 U.S. states only, and not to PO boxes.
Returns
Can I return my order?
Yes. You have 30 days after receiving your item to request a return. Items must be unworn, with tags and in the original packaging. Email tiendaphoebe@gmail.com to start a return and we will send you a return label.
What if my item arrives damaged?
Contact us right away with a photo and we will make it right.
Our jewelry
What is your jewelry made of?
Our pieces are made of alloy, brass or stainless steel with 18K gold plating, combined with natural stones, freshwater and baroque pearls, cubic zirconia and enamel. Our jewelry is not sterling silver or solid gold. Read more on our Materials & Care page.
Are the stones real?
Yes. We use genuine natural stones such as amethyst, labradorite, moonstone, tourmaline and turquoise. Each stone is unique, so color and pattern vary slightly from the photos.
How do I keep my jewelry shiny?
Put it on last, after perfume and lotion, and take it off before showering, swimming or sleeping. Wipe it with a soft dry cloth and store each piece separately.
Wholesale
Can I stock Phoebe's in my store?
Yes. Retailers can order wholesale through Faire. Visit our Wholesale page for details.
Contact
Questions? Email tiendaphoebe@gmail.com.